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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Steven Aft

January 16, 2026

5  out of  5
rating by Steven Aft
"Patricia and her team are some of the finest insurance professionals in the business! They take the time, care and consideration to make sure you and your family have all the protection you need while helping you plan for what you want to go right in life. I highly recommend calling Patricia and her team today to see why so many people choose them!"
We responded:
"Thank you for the 5 star review Steven. We appreciate your support!"
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Jose Cervantes

January 2, 2026

5  out of  5
rating by Jose Cervantes
"Patricia and her team have always offered excellent service since I started to work with their agency. They are communicative, friendly, knowledgeable and always make the time to hear your needs and be there when something is needed. So grateful for them and would recommend the office to anyone looking for the offered services."
We responded:
"Thank you so much for your kind words and continued trust in my team and I! We're thrilled to hear that our communication, knowledge, and dedication have made a positive impact on your insurance experience. Your recommendation means a lot to us, and we're always here to support you whenever you need. Looking forward to continuing to work together!"
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Johnathan James

December 22, 2025

5  out of  5
rating by Johnathan James
"Matilde Márquez is amazing! She set up me headache free 10/10 would reccomend"
We responded:
"Thank you so much for your kind words, Johnathan! We're thrilled to hear that Matilde made your experience headache-free. Your recommendation means a lot to us! We look forward to helping you with all of your insurance needs. "
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Kelly Rogers

December 10, 2025

5  out of  5
rating by Kelly Rogers
"When I needed renters insurance for my daughter, Tracy was wonderful! She helped me determine exactly what we needed and it was less expensive than what the apartment complex was offering! Highly recommend this office and Tracy!"
We responded:
"Thank you so much for your kind words, Kelly! We're thrilled to hear that Tracy was able to assist you in finding the perfect renter's insurance for your daughter at a great price. Your recommendation means a lot to us, and we're always here to help with any insurance needs in the future!"
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Adam Morgan

November 25, 2025

1  out of  5
rating by Adam Morgan
"Call them to get a quote on insurance I spoke with Meghan. She was trying to get me full coverage but it wouldn’t allow me to do so due to something on my MVR report so she said that she will call me back in 30 minutes ended up being two days later, and I called her back and ask her why she lied to my face stating that she was gonna call me back. She stated that calling into corporate was a 24 to 48 hour hold which was a lie because I spoke with corporate and they said nothing about what she had stated."
We responded:
"Thank you for your feedback. We take all concerns seriously and strive to provide accurate and timely communication. Our standard practice is to contact customers by the end of the business day or within 24 hours. After reviewing your file, it appears this review was posted less than 24 hours after our initial conversation. We apologize if there was any misunderstanding regarding the timing of our follow-up. Please know that our team works diligently to assist every customer thoroughly, though certain factors like rates and coverage options are determined by the company and are beyond our control. "
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Kevin Morales

November 17, 2025

5  out of  5
rating by Kevin Morales
"The process of getting a policy here was very quick and helpful Matty was extremely knowledgeable and helpful highly recommended"
We responded:
"Thank you so much for your kind words and recommendation! We're thrilled to hear that Matty provided you with knowledgeable and helpful service and made the process quick and easy. We truly appreciate your business!"
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Dennis & Judy LAFRENIERE

November 13, 2025

5  out of  5
rating by Dennis & Judy LAFRENIERE
"Tks Meagan Beck for the professional attention to insurance needs"
We responded:
"Thank you, Dennis and Judy for the 5-star review! We appreciate your business."
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Janet Bugner

November 5, 2025

5  out of  5
rating by Janet Bugner
"Tracy helped me out with everything I needed very sweet person"
We responded:
"Thank you for the 5-star review, Janet! We appreciate your business, if you ever need anything don't hesitate to contact us."
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carlton johnson

November 4, 2025

5  out of  5
rating by carlton johnson
"I appreciate the services from your office.
I especially appreciate Meagan Beck, because she was very respectful and informative. She answered all my questions and guided me through the whole process. I will suggest others to your office. Thanks again Meagan.
from Carlton Johnson"
We responded:
"Thank you so much for your kind words and thoughtful review, Carlton. We are delighted to hear that Meagan provided you with respectful and informative service throughout your experience. We truly appreciate your recommendation and are grateful for the opportunity to assist you. If you ever need anything else, please don’t hesitate to reach out."
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Wil Bryan

October 2, 2025

1  out of  5
rating by Wil Bryan
"Ten months ago, this was a five-star review, now updated. I spent a year as a customer—carrying a home policy, three autos, and three personal item policies—paying nearly $6,000 annually.

In that entire year and five office visits, Patricia never once introduced herself or acknowledged me as a customer. The first time she engaged at all was when State Farm refused to renew my coverage after a single small homeowner’s claim—the only claim I’ve made in nearly twenty years of homeownership

Her staff never explained that filing a claim within the first 12 months put me at risk of being dropped. They even counted a zero-dollar claim against me when I asked for inspection from wind damage. When it came time to renew, the office refused to continue coverage, not even with a higher premium or deductible.

I expect their response will be that it’s “State Farm’s policy.” That doesn’t change the fact that her office failed to warn me of the risk when I left a competitor after 17 years of continuous coverage. Nor does it excuse the poor customer service of an agent who never once acknowledged my business beyond cashing my checks.

I’ve pulled all of my accounts with Patricia and State Farm and will be moving on to a company that values its customers. I suggest others do the same."
We responded:
"Hi Wil, I am so sorry that you felt uninformed regarding all the ways that filing a claim could affect your insurance. My team and I pride ourselves on educating our customers on insurance and financial preparedness. Our office does not have control over the company decisions nor are we the ones that "count" claims against you. An insurance company has the right to deny risk in North Carolina when there are multiple claims on record within a certain period of time. We notified you of the company decision to nonrenew your policy well in advance of the action, and I offered to assist you in finding another option. It is not our practice to advise customers against filing claims when that is what insurance is for, we also do not know in advance what the companys action will be, if any, after filing a claim. There are hundreds of underwriting factors that go into insurance algorithms, so our office has no way of knowing that your policy would have been non renewed. Regarding having never met me, I unfortunately cannot meet with every new customer which is why I work with a team of licensed professionals. My office does offer an insurance review to all of our customers prior to each policy renewal and if I am unavailable on the day and time that you requested, then customers often meet with one of our other licensed agents in the office. I appreciate your feedback and will make sure that my team offers customers the opportunity to meet with me directly after every claim. "
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Marshall Carpenter

September 30, 2025

5  out of  5
rating by Marshall Carpenter
"I called and a real person answered right away. I was transferred to Meagan Beck and she very efficiently and professionally took my information,answered questions, and emailed me a quote for home and auto. I was pleased with the quote and saved considerably from what I was paying.
Thank you!"
We responded:
"Thank you for your review Marshall! I'm so glad that Meagan was able to help you save money on your home and auto insurance!"
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Donna McCloud

July 31, 2025

5  out of  5
rating by Donna McCloud
"When we were t-boned just after we moved here, Patricia and the group worked hard to get the offenders insurance to pay up and protect my husband and I. Great job!!!"
We responded:
"Thank you, Donna, for your feedback! We're glad to hear that the team was able to assist you and your husband during such a challenging time. If you need anything else, feel free to reach out."
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Ben Small

July 31, 2025

5  out of  5
rating by Ben Small
"Quick, easy and helpful office and Patricia, in particular. Very helpful especially to a new resident like me."
We responded:
"Thank you, Ben, for your feedback! We're glad to hear that our team could assist you as you settle in. If you need anything else, feel free to reach out."
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Hannah S

July 31, 2025

5  out of  5
rating by Hannah S
"Patricia and the staff here have been extremely nice and helpful. I look forward to continuing doing business with them."
We responded:
"Thank you, Hannah, for your kind words and for taking the time to leave a review. We're glad to hear that you've had a positive experience with our team. We look forward to continuing to serve you."
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Tanya Testerman

July 29, 2025

5  out of  5
rating by Tanya Testerman
"Tracy was very professional and helpful. Pleasant to talk to."
We responded:
"Thank you for your support, Tanya! It’s our mission to ensure you feel confident, and we’re happy to hear that Tracy was professional and helpful. We look forward to continuing to serve you!
"
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Olivia Marquez

July 25, 2025

5  out of  5
rating by Olivia Marquez
"Matilde has made it so easy to find a policy right for me! She goes over the top to ensure you find everything you’re looking for, cares for your future, and well being. If you sit behind her desk, be sure you’ve been put in good hands to prepare for any unwanted troubles that may come in the future finding all the right coverage!"
We responded:
"Thank you so much for your kind words, Olivia! We're thrilled to hear that Matilde provided you with exceptional service and helped you find the perfect policy tailored to your needs. Your future and well-being are our top priorities, and it's wonderful to know that Matilde went above and beyond to ensure you feel confident and prepared. Thank you for trusting us with your insurance!"
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Travis Powell

July 24, 2025

5  out of  5
rating by Travis Powell
"Very polite and quick service"
We responded:
"Travis, your trust in us is something we don’t take lightly! We’re honored to serve you and appreciate your continued support!"
Profile photo of Andy Burns

Andy Burns

July 24, 2025

5  out of  5
rating by Andy Burns
"Tracy was very friendly and helpful, very knowledgeable. I am very happy with my state farm office family."
We responded:
"Thank you, Andy, for your feedback! It's great to hear that Tracy's knowledge of insurance was helpful. We love our customers and feel like they're family too! If you need anything else, feel free to reach out."
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Terry White

July 23, 2025

5  out of  5
rating by Terry White
"Great team"
We responded:
"Terry, thank you so much for the 5-star review! We appreciate your support, and look forward to helping you and your family with all of your insurance needs!"
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Vega Titus

July 22, 2025

5  out of  5
rating by Vega Titus
"Excellent service. I received text reminders before my bill is due or for any upcoming appointments for annual review (optional). I absolutely love having state farm in my corner for both my vehicles makes me feel safe. They will work woth you when it comes to bundle packages and have saved me a lot of money after switching from progressive!! Also I'd like to personally thank Maddy she was the one who brought me on it had just received a call from her and thought I'd hear her out and I had just bought a new vehicle and have full coverage at a low cost!!

Thank you so much!!
~Vega Melson"
We responded:
"Thank you so much for your wonderful review, Vega! We're thrilled to hear that you appreciate the text reminders and that having State Farm in your corner brings you peace of mind. It's great to know that our bundle packages have helped you save money, especially after switching from Progressive. We'll be sure to pass along your kind words to Matty—she’ll be happy to hear how much you value her support. Thanks again for choosing us and trusting us with your coverage!"
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Jamicheal Wilson

July 22, 2025

5  out of  5
rating by Jamicheal Wilson
"Was assisted by Tracy Smith. Tremendous service and helpful all around!!"
We responded:
"We're delighted to hear that Tracy Smith provided you with tremendous and helpful service. We'll be sure to share your feedback with her. We appreciate your support!"
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Holy Oil M.Burroughs

July 21, 2025

5  out of  5
rating by Holy Oil M.Burroughs
"Very knowledgeable and affordable.
Great company"
We responded:
"Thank you, Burroughs, for your feedback! We're glad to hear that you found our services knowledgeable and affordable. We appreciate your support and look forward to continuing to serve you."
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Jennifer Trant

June 20, 2025

5  out of  5
rating by Jennifer Trant
"The best insurance agency by far. Their angents are always helpful, professional and friendly. Great customer service!"
We responded:
"Jennifer, we appreciate your review! Our office really prides ourselves on having great customer service, so we are so glad to hear you agree! "
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Greg Welch

May 25, 2025

5  out of  5
rating by Greg Welch
"Patricia Bryson-Wink was knowledgeable and thorough, walking me through my home insurance policy! The policy is quite more than I expected, but overall, I am still happy with it!"
We responded:
"Thank you, Greg, for your kind words and for taking the time to share your experience. It's great to hear that we were able to guide you through your home insurance policy effectively. We're glad you're satisfied with your policy, and we're here if you have any more questions."
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Michael Baird

April 23, 2025

5  out of  5
rating by Michael Baird
"Meaghan was very kind and professional! I asked about 4 million questions and she was patient and informative. She made sure I was able to get exactly what I needed without killing my wallet. Thank you Meaghan!"
We responded:
"Michael, thank you for taking the time to leave such a great review for Meagan! We’re happy to hear that Meagan could answer all of your questions making insurance easier, and that we were able to offer you great coverage at a great price! Thank you for choosing Patricia Bryson-Wink State Farm!"